Shipping Policy

 

Effective Date: 15 April 2026
Website: https://muscleberry.in

At Muscle Berry, we aim to provide a smooth and reliable delivery experience for all our customers across India. This Shipping Policy outlines how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

1. General Overview

We currently offer shipping services across India.

Our goal is to ensure:

  • Fast and secure delivery
  • Proper packaging to maintain product quality
  • Timely order processing and dispatch

All orders are handled with care to ensure products reach you in optimal condition.

2. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation
  • Processing includes:
    • Order verification
    • Packaging
    • Handover to courier partner

Important:

  • Orders placed on Sundays or public holidays may be processed on the next working day
  • COD orders may require confirmation before dispatch

3. Shipping Charges

  • We offer Free Shipping across India on all orders
  • No hidden charges will be applied at checkout

4. Delivery Timeline

  • Estimated delivery time: 3–7 business days
  • Delivery time may vary depending on:
    • Customer location
    • Courier partner serviceability
    • External factors (weather, logistics delays, etc.)

While we strive to meet delivery timelines, delays may occasionally occur beyond our control.

5. Order Tracking

  • Once your order is shipped, you will receive:
    • Tracking ID
    • Courier details

Customers can track their order using the provided tracking link.

6. Delivery Attempts

  • Our courier partners will attempt delivery multiple times
  • If delivery fails due to:
    • Incorrect address
    • Customer unavailability

The order may be:

  • Returned to origin (RTO)
  • Cancelled without refund in certain cases (especially for COD misuse)

7. Address Accuracy

Customers are responsible for providing:

  • Correct shipping address
  • Valid phone number

Muscle Berry will not be responsible for:

  • Delivery failures due to incorrect information
  • Delays caused by incomplete address details

8. Delays & External Factors

Delivery timelines may be affected by:

  • High order volumes
  • Courier partner delays
  • Natural events or unforeseen circumstances

In such cases:

  • We will try to keep customers informed
  • No liability will be assumed for delays beyond our control

9. Damaged or Tampered Packages

If you receive a package that is:

  • Damaged
  • Tampered
  • Opened

You are advised to:

  • Record an unboxing video
  • Contact us within 48 hours of delivery

Such cases will be handled as per our Refund & Return Policy.

10. Undelivered / RTO Orders

If an order is returned due to:

  • Customer not available
  • Incorrect address
  • Refusal to accept delivery

Then:

  • Re-shipping may require additional confirmation
  • Repeat incidents may lead to restriction of COD option

11. Shipping Restrictions

  • Currently, we ship only within India
  • International shipping is not available at this time

12. Contact Information

For any shipping-related queries or support:

📧 Email: info@muscleberry.in
📞 Phone: +91 77588 04031

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Scroll to Top