Refund & Return Policy

 

Effective Date: 15 April 2026
Website: https://muscleberry.in

At Muscle Berry, we are committed to delivering high-quality nutraceutical and supplement products. Due to the consumable and health-sensitive nature of our products, we follow a strict Refund & Return Policy to ensure safety, hygiene, and fairness for all customers.

By placing an order on our website, you agree to the terms outlined below.

1. General Policy

Our products fall under the category of consumable health supplements, which require strict handling standards.

Therefore:

  • Returns are limited and condition-based
  • Opened or used products are not eligible for return
  • All claims are subject to verification

2. Eligibility for Returns

We accept return requests only under the following conditions:

a) Damaged Product

  • Product received is physically damaged during delivery

b) Incorrect Product

  • Product delivered does not match the order placed

In both cases:

  • The issue must be reported within the specified timeframe
  • Proof must be provided for validation

3. Non-Returnable Conditions

Returns will not be accepted in the following cases:

  • Product has been opened or used
  • Seal is broken or tampered with
  • Request is made after the allowed time window
  • Customer changes mind after delivery
  • Product is disliked (taste, results, etc.)

This policy is strictly enforced to maintain product safety and hygiene standards.

4. Return Request Process

To initiate a return, customers must:

  1. Contact our support team via:
  2. Provide the following details:
    • Order ID
    • Product name
    • Description of the issue
  3. Submit valid proof:
    • Clear photos or videos of the product
    • Packaging condition

⚠️ Without proper proof, the return request may be rejected.

5. Return Request Time Limit

  • All return requests must be raised within 48 hours of delivery
  • Requests beyond this period will not be considered

This ensures timely resolution and prevents misuse of the policy.

6. Approval & Verification

  • All return requests are subject to internal review and approval
  • Muscle Berry reserves the right to:
    • Approve or reject any request
    • Request additional proof if necessary

Our decision after verification will be considered final.

7. Refund Policy

Once a return request is approved:

  • Refund will be processed within 7–10 working days
  • Refund will be issued via:
    • Original payment method (for prepaid orders), or
    • Bank transfer (if required)

For Cash on Delivery (COD) orders:

  • Customers must provide valid bank details for refund processing

8. Replacement Policy

In eligible cases, we may offer:

  • Product replacement instead of refund

This depends on:

  • Product availability
  • Customer preference
  • Nature of the issue

9. Cancellation Policy

Customers may cancel their order under the following conditions:

  • Cancellation must be requested within 6 hours of placing the order
  • Cancellation is not allowed once the order has been dispatched

Approved cancellations:

  • Prepaid orders → refunded within 5–7 working days
  • COD orders → cancelled without any charges

10. Shipping Charges on Returns

  • If the return is due to:
    • Damaged product
    • Wrong product delivered

👉 Muscle Berry will bear the return shipping cost

  • In all other cases (if exceptionally approved):
    👉 Customer may be responsible for return shipping

11. Fraud Prevention & Misuse

To prevent misuse of our policies:

  • Multiple suspicious claims may lead to account restriction
  • False claims or manipulated proof may result in rejection
  • We reserve the right to take necessary action against fraudulent activity

12. Important Customer Responsibility

Customers are advised to:

  • Record an unboxing video at the time of delivery
  • Check the package immediately upon receipt
  • Store products as per instructions

Failure to follow these steps may impact claim approval.

13. Contact Information

For any return, refund, or cancellation-related queries:

📧 Email: info@muscleberry.in
📞 Phone: +91 77588 04031

By placing an order on our website, you confirm that you have read, understood, and agreed to this Refund & Return Policy.

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