Cancellation Policy

 

Effective Date: 15 April 2026
Website: https://muscleberry.in

At Muscle Berry, we strive to process and dispatch orders quickly to ensure timely delivery. This Cancellation Policy outlines the conditions under which orders can be cancelled.

By placing an order on our website, you agree to the terms outlined below.

1. General Overview

Once an order is placed, it is immediately processed within our system for packaging and dispatch. Therefore, cancellation requests are subject to strict timelines.

We aim to balance:

  • Fast order fulfillment
  • Fair cancellation options for customers

2. Order Cancellation by Customer

Customers may request order cancellation under the following conditions:

  • Cancellation must be requested within 6 hours of placing the order
  • OR before the order is dispatched, whichever is earlier

After this window:

  • Cancellation requests will not be accepted

3. How to Request Cancellation

To cancel an order, customers must contact us through:

📧 Email: info@muscleberry.in
📞 Phone/WhatsApp: +91 77588 04031

Provide the following details:

  • Order ID
  • Registered name and phone number
  • Reason for cancellation (optional but recommended)

Cancellation requests without proper details may not be processed.

4. Cancellation After Dispatch

Once an order has been dispatched:

  • Cancellation is not allowed
  • The order will be treated under the Shipping & Return Policy

Customers cannot refuse delivery as a method of cancellation.

5. Refund for Cancelled Orders

If a cancellation request is approved:

For Prepaid Orders:

  • Refund will be processed within 5–7 working days
  • Refund will be credited to:
    • Original payment method, or
    • Bank account (if required)

For COD Orders:

  • Order will be cancelled without any charges
  • No refund is applicable as no payment was made

6. Cancellation by Muscle Berry

We reserve the right to cancel any order under the following circumstances:

  • Product is out of stock
  • Payment failure or verification issues
  • Incorrect pricing or technical errors
  • Suspicious or fraudulent transactions
  • Repeated order misuse (especially COD abuse)

In such cases:

  • Customers will be notified
  • Refund (if applicable) will be processed

7. Failed Deliveries & Refusal

If a customer:

  • Refuses to accept a COD order
  • Is repeatedly unavailable for delivery

Then:

  • The order may be cancelled
  • Future COD orders may be restricted

8. Modification of Orders

  • Changes to orders (address, product, etc.) may be allowed only before dispatch
  • Once processed or shipped, modifications are not possible

Customers are advised to double-check details before placing an order.

9. Important Customer Responsibility

Customers should:

  • Place orders carefully
  • Verify product selection, address, and contact details
  • Avoid unnecessary cancellations

Frequent cancellations may lead to restrictions on account activity.

10. Policy Updates

Muscle Berry reserves the right to update or modify this Cancellation Policy at any time without prior notice.

Continued use of the website constitutes acceptance of updated terms.

11. Contact Information

For any cancellation-related queries:

📧 Email: info@muscleberry.in
📞 Phone: +91 77588 04031

By placing an order on our website, you confirm that you have read, understood, and agreed to this Cancellation Policy.

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